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DVR Support

What is DVR?
How do your DVR Systems compare to other systems?
What is a key distinction between your DVR products and competitive products?
What is the difference between J-PEG and M-PEG 4 video compression?
What are the benefits of having a DVR system?
Does it use videotapes?
What kind of video cameras can I use?
What is your product warranty?
Is technical support available?

Q: What is DVR?
A: DVR is a term used to describe Digital Video Recorder. Unlike analog equipment, like a tape recorder, VCR, or Time Lapse Recorder, DVR is pure digital, providing the highest quality surveillance video available.


Q: How do your DVR Systems compare to other systems?
A: Low cost DVR systems might seem attractive, but you may get more than you bargained for. There also were reports of system freezing, unresponsive software functions, lost recorded video and hardware failure, from competitors offering discounted computer systems. Our DVR systems are built with name brand computer hardware only. We sell only professional grade DVR equipment for those who expect performance and reliability from their security system.


Q: What is a key distinction between your DVR products and competitive products?
A: The most important and critical function of any DVR system is the Video Playback Area. This is 98% of your physical contact with the system. The majority of competitive DVR products sold today share a similar weakness when it comes to video playback. Competitive products store the recorded video in 5 to 10 minute blocks of time. As thefts or events can occur in less than one minute, the time between each "image box" typically does not get recorded. This means, the DVR system may lose valuable data by not recording video between each stored block of time. Moreover, trying to backup footage beyond 10 minutes typically requires additional steps to operate.
Our DVR products use a more conventional approach to video storage. Locating recorded video for playback is fast and simple. Blocks of time are eliminated, and archived video footage is continuous. Backing up has never been easier. We deliver only functional solutions to meet your security needs.


Q: What is the difference between J-PEG and M-PEG 4 video compression?
A: There are two elements when it comes to video compression. The first is picture quality, and the second is file size. J-PEG video compression delivers the sharpest picture quality with crystal clear detailed images on video playback. M-PEG 4 compression is not quite as sharp but offers smaller file sizes. The trade off is a little more storage time with M-PEG 4, versus better picture quality with J-PEG. While most competitors offer M-PEG 4 or Wavelet compression we include J-PEG and M-PEG 4 video compression. Our DVR compression is independent for each camera and user selectable.


Q: What are the benefits of having a DVR system?
A: DVR can take the place of a security monitor, motion sensors, time lapse recorder, quad processor, and accessories. Digitally record all video, and login remotely to see your cameras.


Q: Does it use videotapes?
A: This is a digital system and eliminates the use of videotapes. If you are currently spending $50 to $75 a month on videotapes, for about the same price can lease a new DVR system.


Q: What kind of video cameras can I use?
A: Wired, wireless, color, and black & white cameras are all compatible with our systems.


Q: What is your product warranty?
A: All purchases are warranted up to 1 full year after the date of sale. We will gladly exchange any non-functional or non-working item for the same item purchased.


Q: Is technical support available?
A: Yes. We offer free product support with all purchases.

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